Allow us to introduce Lise Hofman, a certified trainer, optician, and contact lens specialist. She’s passionate about helping people reach for the stars, enhancing their skills, and caring for both their personal and professional development. Her motto? Work step by step towards a clear goal. With her technical expertise and talent for coaching, she enables professionals to grow in their field.

Arjan de Graaf is an optometrist with over 18 years of experience in optics. He began optician training in 2006 and pursued optometry training in 2010, obtaining his degree in optometry four years later.

Arjan has broad experience from working at an optical store (2006 – 2012) and an ophthalmology outpatient clinic at a hospital. A skilled lecturer, he has five years of experience teaching optometry at the University of Applied Sciences Utrecht and has previously taught on an optician training programme.

Dr. Marko Lukic, Ph.D. FEBO FASRS, is a Consultant Ophthalmologist affiliated with Moorfields Eye Hospital in London, specialising in retina and uveitis. He co-led the development of virtual clinics at Moorfields South and completed two fellowships in medical retina. A Ph.D. graduate from the University of Split, he’s a Fellow of the American Society of Retina Specialists (ASRS) and active in EURETINA, ARVO, and ASRS. His research focuses on real-world data in retinal disease and AI.

Dr. Lukic lectures at the University of Zagreb and University College London, leads Vision Care and European Medical Consultants, advises MedTech firms, and is CMO at Ascento CDA.

Linda Janssen is an optometrist with over 23 years of experience working in optics. Linda became an optometrist in 2011 and has spent nine years as a Partner at Specsavers, growing her expertise in eye care and entrepreneurship.

Now, Linda works as Clinical Performance Consultant in Optics, using her experience to support her colleagues and help raise the standard of eye care even further.

Bas Franck is a Clinical Physicist-Audiologist with a degree in mathematics and physics (acoustics). He conducted his doctoral research at the Academic Medical Center (AMC) in Amsterdam, which resulted in his dissertation titled “Hearing Aid Fitting in Interaction,” and he went on to train as a clinical physicist-audiologist at the University Medical Center in Utrecht under the supervision of Bert van Zanten.

Bas has worked at several audiological centres, including Kentalis in The Hague, Pento in Hengelo, Radboud University Medical Center in Nijmegen, and most recently, at Auris in Rotterdam. He currently also serves as Medical Manager at Auris Rotterdam.

Farah Amara works as Professional Advancement Manager at Specsavers in the Netherlands. With a background as an optometrist and experience as a Clinical Performance Consultant, she focuses on helping optometrists grow in their role and deliver great care. She’s passionate about making clinical development practical, fun, and meaningful. Farah is known for her energy, fresh ideas, and her love for connecting with people – always aiming to make a real impact for both professionals and customers.

Marcel Pomper entered the hearing industry in 1993, and he’s been passionate about improving the quality of life for people with hearing loss ever since. He believes that enhancing their quality of life begins with uncovering the personal and unique needs and wishes of each customer – and driven by this passion, he has spent over ten years developing programs and training hearing care professionals in structuring and conducting intake conversations with the goal of optimising the customer experience and improve organisational performance.

Joyce de Ruiter is een autoriteit op het gebied van wendbaarheid en veerkracht in tijden van verandering. Als zestienjarige kreeg ze de diagnose Ushersyndroom, een ziekte waardoor ze langzaam blind en doof wordt.

Bij de pakken neerzitten? Dat is niet haar stijl. Ze bouwde een carrière op als spreker over thema’s als diversiteit en inclusie. Vanuit haar eigen bedrijf deelt ze tijdens haar webinars en inspiratiesessies haar levensverhaal en persoonlijke inzichten, gecombineerd met psychologie. Altijd op verrassende wijze, met een vleugje humor, maar ook met de intentie om anderen te inspireren én activeren. Daarnaast is ze trainer en coach bij de Speakers Club, waar ze sprekers en executives begeleidt. En ze is trotse ambassadeur van Stichting Ushersyndroom.

Fleur Goezinne is a Dutch ophthalmologist and vitreoretinal surgeon, passionate about person-centred care and clear information. She works at the Retina Operatie Centrum in Rijswijk, with a particular focus on retinal detachments. Combining high-volume surgery with patient education, she creates accessible materials and videos to improve understanding and care.

Thijs Thielemans is an Audiology Medical Physics Expert, specialised in hearing aids, bone conduction devices, and tinnitus.

Thijs first encountered audiology during his BioMedical Engineering graduation project at UMCN St. Radboud. The combination of technology and direct contact with people gave him so much energy that after obtaining his diploma in 2005, he pursued and was accepted at Adelante Zorggroep to become an Audiology Medical Physics Expert. Since becoming registered in 2010, Thijs has gained experience with deaf culture, the mentally handicapped, and the technical maintenance of audiological equipment and measurement booths. In 2017, he published a scientific article in the International Journal of Audiology, and he also joined the Dutch Audiology Medical Physics Expert board as a secretary during the same period.

Thijs is the founder of the Hearing Aid Advice Center, providing information and advice to adults with hearing problems, as well as AudiCate.nl, an audiology training platform for all professionals in hearing care.

Mace ter Brake is an optician, contact lens specialist, and SCE Talent Manager at Specsavers. With almost 10 years of experience in eye care, he supports teams in improving care and working together. In the past six months, he has mainly focused on helping teams with changes related to a new system. Mace is known for his calm, structured way of working and his focus on people-centred care.

Henk Hamhuis is an optometrist and Clinical Performance Consultant at Specsavers. He graduated from Hogeschool Utrecht in 2014 and has broad experience in both clinical and retail optometry.

Henk is committed to making eye care accessible for everyone, with a special interest in preventive eyecare and myopia management – and over the years, he has developed a strong focus on supporting quality improvement across Specsavers stores in the Netherlands. He combines practical expertise with a strong focus on improving clinical outcomes and preventing avoidable vision problems.

Tamara van Rooij is a driven and versatile professional in the optical industry. As a retail manager, in-store trainer and interim L&D manager at Specsavers, she’s committed to knowledge sharing, development and growth, actively contributing to a future in which people and innovation are central.

Her passion for coaching arose at a young age as a horse-riding instructor. Here she developed calm, discipline and empathy – qualities that still form the core of her approach as a trainer and retail manager. The continuous innovation and dynamics in the industry continue to inspire her.

Tamara has recently worked with optical employees to increase self-confidence when discussing contact lenses with customers, and she’s happy to share her valuable insights with you.

Feike Cats is a Dutch keynote speaker, author, and customer enthusiasm expert. With over 30 years of experience, he helps organisations create exceptional customer experiences through energy, humour, and practical tools. Feike is the founder of “Houden van Klanten” and has written seven books on customer focus, including his latest on combining AI and human enthusiasm. His approach, called Verleuken, brings joy into serious business.

Thijs Jansen is an ENT specialist at Radboud University Medical Center, specialising in otology, hearing improvement and skull base pathology. In his pursuit of accessible and affordable hearing care, he founded Earhelp: a platform that offers high-quality care in close collaboration with audiologists and other partners. Thijs’ mission is clear: the best possible care for everyone, at the lowest possible cost. With clinical expertise and an innovative perspective, he works to improve care for people with hearing problems.